T&C's

***Terms and Conditions, including our updated Covid Policy:-

 Enrolement Policy

Once enrolled, you will continue to be offered the same space until it is no longer required or suitable. At the end of this set of classes, we will contact you by email with the dates of the lessons for the next term, together with the fee information. We request payment in full to secure the space; or an email/text to let us know you will not be returning next term.

To reserve a place on the subsequent course, payment is required two weeks in advance or by the date given on email.

We cannot offer credits or refunds for lessons which you miss for any reason, including covid isolation (because our overheads still apply). We do provide credits/refunds for cancelled lessons due to pool closures.

The swim schools management receives the right to cancel courses

If your personal circumstances or medical conditions change, please email us immediately at admin@splishsplashswim.co.uk.

Safeguarding and Child Protection Policy.
The swim school adheres to the Swim England Code of Ethics and Child

Protection Policy.
All our staff have undergone an Enhanced DBS check.
The swim school cannot accept responsibility for any pupils outside their allocated lesson time Parents/guardians must NOT approach their children or any teacher whilst lessons are in place. Any concerns, please contact Vicky Thomas on 07725038229 or email admin@splishsplashswim.co.uk
The use of mobile phones or any other photographic equipment is not permitted inside the building - this includes testing and playing games.
All mobiles should be turned off.
It is the parents responsibility to ensure all pupils are on time for their lessons.
Pupils should not enter the water until the teach instructs them to do so
The swim school will adhere to the Swim England teacher to pupils ratio guidelines
Jewellery (with the exception of SOS talisman) is not permitted.
Children with freshly pierced ears will be expected to take six weeks off swimming due to risk of infection.
Earrings must be removed during swimming lessons.
Long hair must be tied back. Girls are asked to wear swim hats
The wearing of goggles is allowed, however the swimming instructor may request them to be removed if safety is compromised
All children under the age of eight years old must be accompanied to the toilet and be assisted with changing (if needed) by a parent/guardian
Parents/guardians should remain on the premises at all times

Staff Policies
All instructors have achieved either the Swim England Level One or Two Certificate for Teaching Swimming or the Swimming Teachers Association Level Two Certificate in Swimming
Instructors will also hold their National Pool Lifeguard Qualification or Teacher Rescue Qualification.
Relief instructors may be used without prior notice, depending on sickness or holidays
Volunteers may assist with lessons and will have undergone a police check (if over the age of 16 years)

Awards
Splish Splash Swim works towards the Swim England National Plan for Teaching Swimming
All awards, pupils will work towards can be found on the Swim England Website.

Covid & Pool Safety Policies
Following the latest Government announcement, we removed our Covid guidance polices on the 19 July 2021. We are fortunate that swimming pools are controlled chlorinated environments with good ventilation which all reduces the risk of transmission in the pool environment.

However through the last year and a half, we have noticed a change on our poolside and how some of the policies we put in place made a difference to the safety and organisation throughout the lessons, so therefore we are now adding new policies for the swim school to start from the new term.

Key points are:-
- Unless exempt, all spectators are required to wear a face mask/covering.

- 1 Spectator (plus their dependents where unavoidable) per pupil.

- We would like all parents and swimmers to wait outside the pool hall until 5 minutes before their lesson is about to start. Our staff will continue to be on the door and let you onto poolside once your lesson is ready.

- The changing rooms are now open for use after the lesson. Please come to the pool dressed "beach ready" with swimwear already on, and something over the top which is easy and quick to remove, such as a toweling dressing gown/robe/poncho.